QUESTION AND ANSWER

How do I order?

Shop right here on our secure encrypted site using your Visa, Mastercard, Discover, American Express via Paypal.

How much does shipping cost?

How much does shipping cost?

*Economy (6—10 business days) is $6.99, or free if order value is over $100 regularly.
* Economy Select (3-4 business days) is $12 
*Expedited (2 business days) is $25 
*Overnight (next business day) is $50

What is my order status?

To lookup the status of your order, click here! If you have a Divatise Active.com account, you can log in and view order status and tracking on the My Dashboard page, under recent orders. It typically takes 1-4 business days for an order to ship. If you need further assistance, please click here to email us @ love@divatiseactive.com

How do I cancel my order?

Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via phone or live chat for immediate assistance. If we are unable to cancel your order, we can always walk you through our easy returns process.

Can I exchange my order?

We are currently not set up for exchanges. For all domestic customers, we have created a pre-paid FEDX/UPS return label inside of your package. We want to make our returns process as seamless as possible! Please drop the package off at your local FEDEX/UPS location. Once received, we will be more than happy to issue a full refund for all the items we’ve received. We will email you a refund notification once this has been processed. Once processed, please allow between 2-4 business days for the refund to reflect onto your original form of payment. If you have an order shipping internationally, please reach out to an agent.

I forgot to add an item to my order; can I make a change before it ships? 

Once your order has been completed, the order goes almost immediately to processing and then it is sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items. Remember, shipping is free!

Can I make a change to my billing or shipping address before my package ships? 

You may change your shipping address after you place an order by contacting customer service below. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.

Can I change the color/size of what I just ordered? 

Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, we’d be happy to start a return for you for the looks you didn’t mean to order.

Why is my order not being delivered on time? 

Shipping estimates are provided by UPS and DHL. We have been advised that some customers may experience delays due to COVID-19 safety protocols. Sorry for the inconvenience!

When will my order arrive?

 Orders placed with Economy shipping will ship within 1—2 business days. Please note that orders placed after 11:00AM PST on Friday or over the weekend will ship on the following Monday (excluding major holidays).

Expedited and Overnight orders placed by 1:00PM PST Monday—Friday will be shipped same day. Please note that Expedited and Overnight orders placed after 1:00PM PST on a Friday, Saturday or Sunday will ship on the following Monday (excluding major holidays). All international orders placed by 11:00 AM PST will ship out within 2 business days. On occasion, orders are held to be reviewed by our team; these orders may be subject to shipment delays.

IMPORTANT: Domestic shipping guidelines apply to shipping within the United States but are considered non-domestic and are subject to longer ship times are: Alaska, Hawaii, APO, FPO, and US Territories including Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands, and Micronesia. 

Please be aware: we are not responsible for delays in shipping or delivery that result from factors outside our control such as inclement weather, any acts of nature, or any other shipping-related issue(s). Under any circumstance, Divatise Active isn't responsible for incidental or consequential damages either.

Can I ship as a gift?

 During checkout, use the gift recipient's address as the shipping address. We will wrap it in pretty tissue and box and include a gift receipt and a personalize a message of your choice. Just let us know!

WE DO!
All prices are in US Dollars and will be calculated according to the current exchange rate in accordance to your credit card. USPS Priority International shipping for your total order is $15. Your purchase will arrive within 6-10 business days. Import duties, VAT, and customs fees are the responsibility of the customer.

Final Sales

Items marked "Final Sale" are considered final and cannot be returned once purchased.

Do you charge sales tax?

Yes, we charge sales tax in most states. The tax will be reflected at checkout once you update your shipping address.